Auto Claims Supervisor

Remote

Full Time

Mid Level

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Property Damage Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE:

The Auto Claims Supervisor oversees property damage auto claims adjusters, ensures accurate claim evaluations, and drives operational excellence in claim handling. This role combines leadership, technical expertise in property damage claims, and a strong customer service orientation. The supervisor will coach adjusters, review complex claims, establish best practices, and ensure compliance with company and regulatory standards.

This is a remote opportunity, and the ideal candidate will have prior expertise with Auto Damage Claims in Florida, Texas and Georgia markets. Fluency in Spanish is highly desirable.

DUTIES:

Supervise and mentor a team of property damage adjusters, providing feedback, performance reviews, and training.
Review complex and escalated auto property damage claims for accuracy, coverage, liability, and settlement strategy.
Ensure compliance with company claims guidelines, industry regulations, and legal requirements.
Lead process improvements to increase efficiency, accuracy, and customer satisfaction.
Approve or adjust final claim settlements within delegated authority.
Monitor team KPIs (cycle time, accuracy, settlement outcomes) and report performance to senior management.
Facilitate regular team meetings, training sessions, and communication channels.
Collaborate with underwriting, legal, SIU (Special Investigations Unit), and other internal departments.
Maintain expert knowledge of property damage claim handling standards and industry updates.
Act as a senior escalation point for policyholders, agents, or third-party concerns.

EDUCATION:

Bachelor’s degree in business administration, or related field preferred.
Bilingual preferred.
Adjusters license required.

SKILLS & EXPERIENCE:

5+ years of experience in property damage or auto damage claims handling, including supervisory or lead responsibilities.
FL,GA,TX experience preferred
Demonstrated leadership, coaching, and team performance management.
Strong analytical, negotiation, and communication skills.
Proficient with industry claims systems, estimating software, and MS Office.

BENEFITS:

401(k) Retirement Savings Plan with employer match.
Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
Paid Time Off, Holidays, and Leave programs.
Flexible spending accounts
Basic Life Insurance and Voluntary Life/ADD
Short Term and Long-Term Disability

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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Auto Claims Supervisor

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