Commercial Auto Claims Leader
Miami, FL
Full Time
Mid Level
COMPANY OVERVIEW:
Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Commercial Auto Claims Leader, Bodily Injury and Property Damage to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.
This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within Southeast region.
SCOPE:
Commercial Auto Claims Leader (BI & PD) – Product Launch
As a Commercial Auto Claims Leader, you will play a pivotal role in launching and scaling a new commercial auto insurance product This is a unique opportunity to build a claims team from the ground up while partnering cross-functionally to help shape claims handling practices, coverage interpretation, and policy development.
You will oversee Bodily Injury (BI) and Property Damage (PD) claims while ensuring operational excellence, regulatory compliance, and a best-in-class customer experience. This position offers remote work from the
Key Duties and Responsibilities:
- Build, lead, and develop a high-performing team of BI and PD adjusters from the ground up.
- Establish and implement claims handling processes, workflows, and best practices for a new commercial auto product.
- Oversee adjusters handling BI and PD claims for commercial and fleet-based risks.
- Review claim files for quality, coverage accuracy, liability determinations, and reserving.
- Provide technical guidance on complex liability, coverage, and damage evaluations.
- Monitor workloads, productivity, and claim cycle times; implement strategies to improve efficiency.
- Assist in escalated claim resolution and settlement strategy, including high-exposure losses.
- Partner with underwriting, legal, and product teams to provide feedback on policy language, coverage gaps, and claims trends.
- Contribute subject matter expertise to support the development and refinement of commercial auto policy forms.
- Conduct coaching, training, and performance management to build team capability and bench strength.
- Ensure compliance with all regulatory requirements and internal audit standards.
Education and Licensing:
- Bachelor’s degree preferred.
- Active Adjuster License required.
Skills & Qualifications:
- Proven experience building and leading teams, preferably in a start-up or high-growth environment.
- Strong knowledge of commercial auto policy structures, coverage analysis, and endorsements.
- Demonstrated ability to interpret policy language and provide input into policy development and improvements.
- Deep expertise in commercial auto BI and PD claims, including complex liability investigations.
- Strong leadership, coaching, and performance management skills.
- Ability to operate both strategically (building processes) and tactically (handling complex claims).
- Experience supporting new product launches or process design is highly preferred.
BENEFITS:
- 401(k) Retirement Savings Plan with employer match.
- Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
- Paid Time Off, Holidays, and Leave programs.
- Flexible spending accounts
- Basic Life Insurance and Voluntary Life/ADD
- Short Term and Long-Term Disability
UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
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